SHIPMENT GUIDELINES AND RATES

Order Policy
Orders received before 3pm Monday - Friday EST (Eastern Time) will be processed within 24-48 hrs pending item availability and credit card verification. Orders placed after 3pm (EST) will begin processing the following business day (This excludes Saturday Sunday and Holidays). We do not offer Saturday delivery.

Shipping Method
We offer FREE USPS Priority Mail shipping on all U.S. orders. U.S. orders are shipped using USPS Express Mail (1-2 days) or USPS Priority Mail (2-3 days). Cost is based on delivery service, price and weight of item, insurance, and destination. To determine the cost, please add your selected items to your cart and proceed to checkout. You will be able to view the shipping/handling costs on the review page of the checkout process. Shipping can be tracked with a USPS tracking number. Please allow one day to receive a tracking number. We currently do not ship to P.O. boxes or APO/FPO.

Shipping Restrictions
We do not offer weekend delivery.

YOUR ORDER

Status
You will receive an order confirmation once your order has been successfully transmitted. You can check the status of your order by signing into my account and then selecting the option order status/history. This screen will let you know if your order has been fulfilled, shipped, or if it is being held.

Item availability
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products and sizes. If we are out of stock on an item you have ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

Payment Methods
dearfieldbinder.com accepts the following methods of payment: Paypal, Visa, Master Card, American Express, and Discover.

Sales Tax
Sales tax is charged only to New York State residents where dearfieldbinder.com has a physical presence. NY retail sales tax is 8.735% on all orders of $110 and more, tax free under $110. Sales tax is not charged on gift cards.

RETURNS AND EXCHANGES

We will gladly accept returns/exchanges on any items within 14 days of receipt for domestic orders and 21 days for international orders.  Returned items must be in their original condition (unworn, unwashed and with all tags attached). Footwear will only be accepted if returned in their original, undamaged shoe box and without postal labels. Please complete the return/exchange portion of your invoice and include it with your package. NOTE: Shipping and handling and customs charges are non-refundable.

Follow the instructions on the Return/Exchange form included in your package. Securely pack and seal the return merchandise and include the completed return/exchange form in an appropriate shipping box or envelope, and send back to us using an insured service to the address below. (We cannot accept responsibility for packages that we do not ship ourselves.)

Please send your return/exchange to:

dearfieldbinder.com
198 Smith Street
Brooklyn, NY 11201
718-852-3620
 
Email: orders@dearfieldbinder.com

CC Refunds
Once we receive your package, your refund will be processed in the original form of payment within 5 business days. You will be notified via email when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.

Returns to Store
We also accept returns at our Brooklyn store: Dear Fieldbinder, 198 Smith Street, Brooklyn, NY 11201

SIZE GUIDES

This chart is to be used as a guide only. Sizes can vary by designer and style. Obvious size discrepancies are noted in the "FIT NOTE" section on each item's page. If you have any questions regarding sizing, please contact us at orders@dearfieldbinder.com.

YOUR ACCOUNT

Benefits
• Receive email updates on the latest items at dearfieldbinder.com
• Fast, easy checkout
• Be the first to know special promotions and sales

You only need to register on our site if you are making a purchase. By registering you are initiating an account that only you may access by using the email address and password you have created. Please note, If you are signed up on our email list, this does not mean you are registered.

Account Information
Sign into My Account to make any changes to your customer information, and click save when you are finished and the changes you have made will be securely saved to your profile.

PRIVACY POLICY

Any personal information given to dearfieldbinder.com will be protected. Your information will not be disclosed to any third parties. Dearfieldbinder.com server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process.

Security
In order to protect customers to the fullest extent, dearfieldbinder.com does not store your credit card information at any time.  Added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption.